GIFT BOX
WITH PURCHASE

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Business Hours:

Monday - Friday,  10 a.m. to 6 p.m.,  Eastern Standard Time


Email: info@stoneraystudio.com

Studio Voice Mail:  256-497-7750 (please leave a message and we will return your call promptly)
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Unconditional Guarantee

If for any reason you're not satisfied with your unworn jewelry from STONERAY STUDIO,
simply return it for a prompt and courteous exchange, credit or
refund.
Sorry, customized and personalized items may not be returned unless defective.
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How To Order

Online: Orders are processed securely through this website 24 hours daily.

International:  Order through this website 24 hours daily.  Customs fees, import duties/taxes and
undelivered packages are the 
responsibility of the international customer.
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These forms of payment are accepted for United States and International Countries.

VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS
CUSTOMER PAYPAL ACCOUNT


 
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Shipping & Delivery

Most single item orders will ship within 4 business days.
If there is a shipping delay we will notify you by email.


Custom design orders and custom alteration orders will ship upon completion.


Shipped orders are tracked with delivery confirmation.

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Shipping (choices are available at check-out)
  

United States orders - USPS Priority Mail and USPS Express Mail

International orders - USPS International Priority Mail and USPS International Express Mail.   
  
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Sales Tax

State sales tax of 6.75% for North Carolina residents.
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Returns

Full refund of purchase price.  U.S. - United States- Return within 7 days of receiving purchase.
                                                  International- Return within 14 days of receiving purchase. 


Exchange can be made for merchandise or store credit up to
 
14 days of receiving.

Merchandise must be returned in unworn, unaltered condition including original tags and gift
box 
packaging with a copy of the original invoice.

Notify us if your exchange was given to you as a gift and if you do not have an invoice.

Shipping charges are non-refundable.

Customized or personalized items may not be returned unless defective.

Email us for our return address and authorization number before returning your purchase


Customer is responsible for return shipping
charges, postal insurance and
packing merchandise securely.
 
Refunds are not available for lost, stolen or damaged returns.
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Holiday Returns

Gift purchases made during the months of November and December may be exchanged for product or 
store credit no later than January 15 the following year.
The exchange can be made by the buyer 
or the gift recipient.
  All other return policies still apply.

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Repairs & Alterations

Some STONERAY STUDIO jewelry can be altered or re-sized.  Email or call us with your request.  

Free repairs for normal wear within 60 days of purchase.  A small fee might be charged for
replacing lost beads and components.  Email or call us for a quote.
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Gift Purchases

Each jewelry purchase is packaged in an elegant silver gift box with a silver ribbon bow.

Gift certificates can be used for online and local purchases.

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Custom Design Requests

A convenient, "no obligation" custom design consultation is available free of charge to online and local customers.  Send us an email for details about custom design or special requests.
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Product Pictures

Pictures do not show the actual size of the jewelry and photo color varies with each monitor.  Please check descriptions for accurate product details and size.